Welcome to our FAQ section. It’s here where we endeavor to answer the common questions we’re asked at Celtic. If you can’t find an answer – then just email us and we’ll be sure to reply promptly.
Where Is The Celtic Store?
The Celtic Store & Showroom is located at 68 Torre Place, Yonkers (formally Torre Lumber). Click here for directions.
How Do I Open An Account?
Opening an account quick, easy and simple. To get started just click here.
Do you have order minimums?
We do not have a minimum order requirement, however your order may be subject to a delivery charge based on your order total, delivery location or if you require weekend or holiday delivery.
Do I pay tax on all products?
We are required by law to charge all applicable local and state taxes on items for which a sales tax exemption certificate has not been provided. Under state law, a copy of your tax exemption certificate must be on file in our office. When placing orders, please advise our inside sales professionals when tax items are tax exempt.
Do you accept American Express?
Yes. All major credit cards are accepted – Amex, Mastercard, Visa.
Can I pay with a check?
Checks are accepted but are subject to terms and conditions.
What products do you sell?
Everything for commercial and residential construction. We cover it all.
Do you offer custom services?
Yes, we offer a range of services, which include global sourcing, equipment transfers and a wide spectrum of other services for all your needs.
What if I want a certain product but don’t see it on your site?
We stock a diverse range of products and cannot display them all. Simply call 877-7CELTIC to speak to an account services representative who can provide you with the help you need.
Do you supply material safety data sheets?
Yes. We furnish upon request material test reports (M.T.R.’s), material safety data sheets (M.S.D.S), and factory test certificates to provide evidence of compliance with industry safety and metallurgical specifications.
Do you have a restocking fee?
Yes. Subject to terms and conditions.
Do I need an account to order?
We will be happy to process any and all requests. For credit accounts, we offer standard 30-day net terms on open accounts to existing business customers. To open an account today, call 877-7CELTIC. If your company rating in Dunn & Bradstreet supports the dollar value of your first order, we’ll open your account. If your company is not rated in D & B, you can apply for an open account with three trade references, a bank reference, and our credit application. If you do not have an open account with us, special/non-stock orders will require payment in advance.
How do I order?
You can order online, via phone, fax, e-mail or visit the Celtic Store at 68 Torre Place in Yonkers, New York. Fax your order to 877-7CELTIC, or via email to orders@celticny.com.
Do you do special orders?
We specialize in acquiring those hard to find items – just contact the Celtic sales team at 877-7CELTIC. Please note all special order items are non-returnable.
Do I need to confirm orders?
Once your order has been placed, be assured that our account service representative is working tirelessly to get your building materials to you, confirming routine items and small dollar amount orders are not necessary. We suggest you only confirm special orders.
What is your minimum billing for free local delivery?
On orders of less than $99, a minimal delivery charge of $20 will be incurred. For deliveries after 3pm (or on weekends and holidays), additional charges may apply.
Do I pay tax on all products?
We are required by law to charge all applicable local and state taxes on items for which a sales tax exemption certificate has not been provided. Under state law, a copy of your tax exemption certificate must be on file in our office. When placing orders, please advise our inside sales professionals when tax items are tax exempt..
When will my order ship?
We ensure that 99% of all locally stocked items are shipped on the same day they are ordered or for next day delivery, depending upon the customer’s requirements.
Do you offer same day delivery?
Yes, we do. Depending on the time you place your order, an after-hours, weekend after hours delivery charge may be applied.
What is your delivery range?
Currently, we deliver to all parts of the Tri-State area. Please call or email us with any specific delivery location questions. Some special delivery arrangements can be made to cover other areas. Check out delivery zone here.
What’s the earliest I can get my delivery?
We deliver anytime day or night. Please check with your account executive to verify your delivery needs.
What’s happens if there is a problem with a delivered product?
A satisfied customer is our most valuable asset. Shipments should be verified immediately upon arrival at your facility. Errors, if any, should be reported to us at once. If merchandise exhibits external errors, be certain to note this on the driver’s receipt and contact our main office. If you are not completely satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) number.
Get hands-on at the Celtic Store & Showroom. Open 6 days a week, you’ll find everything from the latest tools to decking solutions. Click here for more information.